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Customer Support

United Kingdom: London / South East Uxbridge (GSK Contact Centre)

Ref: UK16394

Company :GSK
Location : Uxbridge (GSK Contact Centre)
Vacancy Type : Permanent
Position : Customer Service Representative
Therapy Area : Respiratory

03/07/2018 14:47:41

Job Description

Ashfield are delighted to be recruiting on behalf of GSK for a Customer Service Representative in Respiratory. This telephone/digital role will be based in GSK office, Uxbridge.

GSK are a science-led global healthcare company on a mission: They want to help people do more, feel better, live longer.

Today there are still millions of people without access to basic healthcare, thousands of diseases without adequate treatments and millions more people who suffer from everyday ailments. At GSK they want to change this.

GSK have three world-leading businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. They are committed to widening access to their products, so more people can benefit, no matter where they live in or what they can afford to pay.

Key Responsibilities

  • A telephone/digital representative role taking all inbound calls to support performance within a high performing, customer-focused Respiratory telephone sales team.
  • Owning and delivering excellence in customer interactions
  • After completing all relevant training, and with support from the line manager, representatives should take personal accountability in becoming an expert within the respiratory disease area and environment - including the disease, GSK medicines, competitors and campaign - in order to effectively sell the benefits of GSK respiratory medicines
  • Ensure ethical behaviour and full compliance of self and others within GSK’s ethical working policy, other GSK policies, health and safety requirements, and UK regulatory and ABPI requirements

Essential Skills

  • Ability to work effectively as part of a cross-functional team
  • Experience working in a customer service environment
  • Basic understanding of NHS structure, policies, drivers in line with their local health economy
  • Science degree or equivalent in a working environment
  • Experience of working and engaging cross-functionally

Background

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a competitive salary, car, laptop, mobile phone, pension, healthcare and an excellent reward and recognition package. Please note that the ability to drive is a requirement of this role.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield and GSK.

Need More Information?

Please contact Chloe Henderson for more information about this Customer Support job.

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