Business Manager

United Kingdom: Midlands Ashby De La Zouch, Leicestershire

This job is no longer available

Ref: UK15672

Company :Ashfield Healthcare
Location : Ashby De La Zouch, Leicestershire
Vacancy Type : Permanent
Position : Business Manager

03/01/2018 12:41:35

Job Description

Ashfield Healthcare are currently recruiting for a Business Manager for the Clinical Business Unit. The main purpose for this position is to manage the Contact Centre Team and support the operations functions to ensure best possible service is provided to our clients whilst working closely with the Project Manager. The role will also involve providing reports to the client on the progress of the project and communicating ideas to improve and develop the account.

Key Responsibilities

  • 1st line management to the Contact Centre teams, to lead and motivate each individual member of Contact Centre ensure effective delivery of contractual metrics and key performance indicators as agreed with individual clients
  • Effectively implement HR policies and processes across the team, including probationary and mid-year reviews, appraisals and performance management where appropriate
  • To identify, in conjunction with the Training Department and Project Manager training and development needs
  • To design and manage reward and recognition schemes for contact centre teams
  • Coaching and motivation on the phone with each individual on a 1-1 basis
  • Analyzing and collating weekly feedback from all teams
  • Integrating new starters into the company
  • To ensure that company and group, policies and standard operating procedures, are adhered to within your area of responsibility
  • To support the company’s employee engagement strategy through consistent performance management and talent identification for future roles within the business in line with company guidelines
  • To ensure all business operations comply with company standards and the relevant codes governing each particular client account (e.g. ABPI or NMC), and to contribute to the monitoring of compliance with such codes across the business
  • To provide a high quality, informative monthly report which adds value to the client
  • To communicate progress vs KPI’s regularly with all clients (weekly where necessary)
  • To work closely with the appropriate Business Unit Director to develop strategies, ideas and solutions to develop the account
  • To fully understand the Client’s strategy, direction and product

Essential Skills

  • Career focused individual
  • Coaching skills demonstrated through current mentoring roles
  • Strong organisational and administration skills including knowledge of windows based software (especially Excel skills)
  • Excellent communication skills across all levels of the business
  • Strong presentation skills
  • To attend relevant internal and client meetings
  • To provide support and cover for the Project Manager


Ashfield is a fast-paced place to work where you will be highly valued. We’ll give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It’s our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a car, laptop, pension, healthcare and an excellent reward and recognition package. Please note that the ability to drive is a requirement of this role.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Please note if you have not heard from a member of the recruitment department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield.

Need More Information?

Please contact Komal Sidhu for more information about this Business Manager job.

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