Account Support Manager

United Kingdom: Midlands Midlands

This job is no longer available

Ref: UK16264

Company :Pfizer
Location : Midlands
Vacancy Type : Permanent
Position : Account Support Manager
Therapy Area : Various

31/05/2018 12:02:56

Job Description

Ashfield is currently recruiting for an Account Support Manager on behalf of Pfizer. A large part of the PEH UK secondary care business is through NHS awarded contracts. This role will be to drive the performance of the Pfizer NHS contracts at specified accounts [NHS Hospital Trusts and Boards – devolved nations] and drive revenues for the commercial portfolio.

This role is an office based account management role and will support the field based Hospital Commercial Development Managers.

Key Responsibilities

  • Drive commercial portfolio growth to achieve SVT in nominated accounts
  • Responsible for developing and managing a non-core and core commercial account plan
  • Support effective contract optimisation with a focus on essential brands
  • Work with the field based HCDMs  to build and maintain a list of key contacts in accounts
  • Excellence in using the “contract optimisation tool” – close working with the GEP office based Tenders & Contract Team
  • Provide monthly reports on key KPI’s on delivery, contract performance
  • Routinely call accounts to support pre and post contract award information  and  to drive the performance of the Pfizer awarded NHS contracts
  • Feedback to appropriate channels insights gained – i.e. an over performance of a contract and potential supply concerns or reasons for an underperforming contract
  • As the account manager deal with broader account queries such as [but not limited to] pricing, contract and supply queries
  • Signposting of appropriate queries to HCDM’s and TaCT team
  • At start of contract awards ensure all hospitals are set-up with their systems to immediately start purchasing of the Pfizer product
  • A leader in the in use of the CRM tool – Pforce – for recording customer interactions
  • Drive up take of e-permissions through Access Pfizer and enhance our value within this commercial customer segment
  • Be an integral part of the hospital commercial team
  • Support corporate sponsorship opportunities with commercial customers including compliance and contracts – e.g. AHTP
  • Help manage out of stock situations with commercial customers and support off contract claims under the authorisation of HCDM
  • Support the Tenders and Contract Team with intelligence to shape future Pfizer tender responses

Essential Skills

  • Degree level education preferable or equivalent
  • Experience in account management or sales
  • Understanding the pharmaceutical supply chain
  • Ability to plan strategically and logically
  • Creative thinking - able to demonstrate the ability to come up with new and innovative ways of looking at existing approaches for sales
  • Feedback to appropriate channels insights gained
  • Candidate will need to be confident with analytics and use of Microsoft XL
  • An excellent communicator, confident in speaking with customers over the telephone and remotely building rapport.
  • Effective team working across numerous teams such as the Multi-Channel Communications Team, Tenders & Contracts Team, Customer Experience Team and customer facing teams.
  • Demonstrate excellent negotiation skills and the ability to influence decision makers.


Ashfield is a fast-paced place to work where you will be highly valued. We’ll give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It’s our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a car, laptop, pension, healthcare and an excellent reward and recognition package. Please note that the ability to drive is a requirement of this role.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Thank you for your interest in Ashfield

Need More Information?

Please contact Chloe Henderson for more information about this Account Support Manager job.

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