The Quality department is involved in many aspects of the business. The primary function is to ensure that the services that we provide our clients are best that they can be and that they are fully aligned to all of the industry regulations in which we have to work. We review and approve many documents within the department including all of the training materials that are used to train our employees.
In addition, we write, review and approve clinical documentation to enable the clinical nurse programmes to be run in the right way by adhering to all of the strict regulations. We train all employees on how to report Adverse Drug Events (ADE’s) so that we can support our clients in meeting their pharmacovigilance regulatory requirements. We also control the content of the Document Management System (DMS) and maintain all of the many Standard Operating Procedures (SOP’s) which dictate how you work.