1st Tier IT Analyst

United Kingdom: Midlands Ashby De La Zouch

This job is no longer available

Ref: UK15992

Company :Ashfield Healthcare
Location : Ashby De La Zouch
Vacancy Type : Permanent
Position : IT Operations 1st Tier Analyst
Therapy Area : N/A

22/03/2018 14:10:51

Job Description

Ashfield Healthcare UK is currently recruiting for an 1st/ 2nd Line Analyst within our IT operations team to be based at our head office in Ashby De La Zouch.

Key Responsibilities

  • Answer calls, log tickets within the ITSM system, take ownership of tickets from inception to resolution.
  • Troubleshooting both hardware and software related IT incidents by telephone and remote access. Provide support to head offices based staff as well as remote workers. Supporting collectively 8000+ users based in the UK, Europe and US.
  • Ensure all incidents, change requests and activities are logged appropriately within the helpdesk system to a high standard.
  • Provision and configure software and hardware for new employees and transfers, i.e. VOIP telephones, laptops, desktops, mobile devices and any other required IT equipment.
  • Laptop and desktop configuration using imaging software with the following operating systems: Windows 8.1 and Windows 10
  • Provisioning and configuration of Windows Operating Systems as well as MS Office suite
  • Replace and repair any faulty IT Hardware when required
  • Managing Active Directory objects (user accounts, distribution and security groups) and Exchange recipients using MS Exchange 2013.
  • Ensuring all email distribution lists and Active Directory users are kept up-to-date.
  • Ability to manage own workload and escalate incidents and change requests to the 2nd/3rd line analysts where required.
  • Ensure all processes both existing and new are documented to the highest level.
  • Ensure responsibility for conducting ad hoc IT projects along with development of related documentation.
  • Ensures data protection regulations are complied with at all times.
  • Works to ensure that the IT policy is enforced at all times and reports any infringements.
  • Support the 2nd and 3rd Line teams with large IT transformation project such as new acquisitions and new system provisioning
  • Ensure that IT software and hardware assets are recorded, updated and managed throughout the IT equipment lifecycle.
  • Will be required to work out of hours when business requires.

Essential Skills

  • Must be competent with the following operating systems: Windows 8.1 and Windows 10
  • Must be competent with Microsoft Office 2013 and 2016
  • Understanding of MS Active Directory and Domain Environment.
  • Understanding of MS Exchange 2013/2016 recipient management.
  • Understanding of Virtualisation technology.
  • Understanding of IP Telephony, preferably Cisco based.
  • Understanding of SharePoint and Skype for business is not essential but beneficial.
  • A degree in Computer Science or equivalence is not essential but is preferable.
  • A Microsoft Accreditation (MCP or MCTS) is not essential but is beneficial.


Part of UDG Healthcare plc, Ashfield has eight areas of expertise, over 7,000 employees and offices throughout Europe, the Americas and Asia. The ongoing success of Ashfield and its ever-growing reputation is proof that Ashfield truly delivers excellence for its clients. Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research, pharmacovigilance and training.

Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support and encouragement you need to deliver first-class results. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Need More Information?

Please contact Komal Sidhu for more information about this 1st Tier IT Analyst job.

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