Vaccine Account Executive

United Kingdom: Midlands Ashfield Contact Centre, Ashby De La Zouch

This job is no longer available

Ref: UK15692

Company :MSD
Location : Ashfield Contact Centre, Ashby De La Zouch
Vacancy Type : Permanent - Full Time
Position : Vaccine Account Executive
Therapy Area : Vaccines

08/01/2018 11:43:24

Job Description

Ashfield are delighted to be recruiting on behalf of MSD for a Vaccine Account Executive within their Vaccines portfolio. Ashfield are looking for high calibre candidates with an excellent telephone manner, clear communication skills, a real desire and commitment to deliver the requirements of the role. The ability to build rapport quickly with high quality attention to detail is essential in this role coupled with an empathetic manner to the pressures placed on the Healthcare Professionals and the ancillary staff.

Based in our Commercial Contact Centre you will be involved directly in contacting a pre-defined list of customers within the NHS to support their vaccine clinics, promote the vaccine portfolio and offer any additional services to aid in this.  In addition to making outbound calls, the Customer Sales Representative will if needed, deal with incoming customer enquiries.

Key Responsibilities

  • To promote products assigned to the team, as defined by the Company, to Healthcare Professionals within predefined target list
  • Develop a comprehensive understanding of the relevant product and diseases area to facilitate detailed discussions with medical professionals in primary care
  • Establish, maintain and develop strong relationships with customers and in key predefined accounts
  • Understand and remain updated on the NHS environment
  • Achieve sales and activity targets as set by the client/company
  • Provide the Ashfield Contact Centre Business Manager with accurate and timely weekly/monthly activity data
  • Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines
  • Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
  • Possess effective organisational skills, including working with multiple projects simultaneously
  • Represent the company in a professional manner and in adherence with the company dress code
  • Deal with customers and colleagues in a professional and courteous manner

Essential Skills

  • Graduate
  • Experience in a Customer Service/Sales role
  • Positive and professional customer service attitude
  • Confident IT user
  • Evidence of good written and spoken English
  • Demonstrable track record in achieving business related targets
  • Previous telesales/customer service experience desirable
  • Previous experience in providing support to a sales force desirable.
  • Experience of dealing with HCPs – preferable


Ashfield is a fast-paced place to work where you will be highly valued. We will give you all the support, training and encouragement you need to deliver first-class results for our clients. With an international reach and great support, the opportunities here are wide and diverse.

It is our people that have made us successful, and we are committed to our values.

Quality, Partnership, Ingenuity, Expertise and Energy.

Successful candidates will benefit from a competitive salary, pension, healthcare and an excellent reward and recognition package.

If you would like to be considered for this exciting opportunity please select "APPLY NOW" below.

Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.

Thank you for your interest in Ashfield.

Need More Information?

Please contact Komal Sidhu for more information about this Vaccine Account Executive job.

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